Cleaner Standards
Every cleaner earns their place
Star ratings are easy to inflate. We vet cleaning businesses with documents, interviews, and a paid trial job scored on real work.
Before they join
- Business and identity documentation reviewed
- Proof of insurance on file
- References checked
- Interview covering scope, communication, and photo quality
- Equipment and supplies confirmed
The paid trial job
Before any cleaner sees a customer booking, they complete a real, paid cleaning that we score across six categories. 80% or better is required to activate.
- Cleaning quality35%
- Reliability20%
- Communication15%
- Photo & checklist compliance15%
- Professionalism10%
- Speed5%
Badges you'll see on profiles
Identity verifiedBackground check completedPaid trial passedBusiness verifiedInsurance verifiedSupplies includedPet friendlyEco-friendly options
And we keep measuring after activation: on-time rate, repeat-booking rate, photo compliance, and reclean rate all stay visible to us — cleaners who slip below the bar stop receiving jobs.